Can I add to an order once it has been submitted
No, because orders are immediately processed and sent
to our shipping department for packaging and shipping.
Do I have to create an account to purchase items online?
Yes, you will have to create an account to place an
order on our site. Click here
to create an account.
Creating an account allows you access to your account information.
Once you have created an account, all your information (except
payment information, for security protection) will automatically
be entered during the checkout process. You will have access
to your order history for viewing past invoices. If we are
out-of-stock on an item, just click the notification button
on the product page, and we will notify you when more product
is available. When logged in, you can even save items in your
shopping cart for a later purchase.
Do you have a retail store?
Yes, located in Huntsville, Texas. Although most of
our business is done through online sales, products found
on our website may not be available at the retail store. Give
us a call at 1-866-988-ABLE if you wish to stop by and pick
up an item.
Do you ship internationally?
No, we only ship to the contiguous 48 states and to
Alaska and Hawaii. Some restrictions may apply, check local
laws.
Does my order have sales tax?
Sales tax will be applied to all orders purchased by
Texas residents and orders shipped to locations in Texas.
Does your website use cookies?
Yes, in the interest of protecting your privacy and
securing your personal information, cookies must be enabled
to shop online at our store. By enabling cookie support in
your browser, the communication between your computer and
our site is strengthened.
To enable cookies for AOL 9.0 users, please follow these
instructions:
- From the AOL Toolbar, select "Settings".
- Select "Internet [Web] Options".
- Select "Use your Internet Explorer Settings"
to set advanced browser options.
- Select the "Privacy" tab.
- Select "Advanced"
- "Deselect" override automatic cookie handling
button.
- Click "OK" to exit.
To enable cookies for AOL 7.0/8.0 users, please follow these
instructions:
- From the AOL Toolbar, select "Settings".
- Select "Preferences".
- Select "Internet Properties (WWW)".
- Select the "Privacy" tab.
- Select "Sites" box
- A new box appears, under "Address of Web site:"
enter www.ableammo.com
- Select "Allow", you should now see ableammo.com
listed in the box below.
- Select "OK" to close the box.
Click here for AOL 7.0/8.0 screenshot walkthrough
To enable cookies for Internet Explorer browsers,
please follow these instructions:
- Click the "Tools" menu bar.
- Select "Internet Options" from the menu that appears.
- Click "Privacy" tab
- Select the "Sites" box
- A new box appears, under "Address of Web site:"
enter www.ableammo.com
- Select "Allow", you should now see ableammo.com
listed in the box below.
- Select "OK" to close the box.
Click here for Internet Explorer screenshot walkthrough
To enable cookies for Firefox browsers, please follow
these instructions:
- Click the "Tools" menu bar.
- Select "Options" from the menu that appears.
- From the dialog box, select "Privacy".
- Find "Cookies" in the middle of the panel, and click the
"Exceptions" button.
- A new box appears, under "Address of web site:"
enter www.ableammo.com
- Select "Allow", you should now see www.ableammo.com
listed in the box below.
- Select "Close", then "OK" to close
both boxes.
Click here for a Firefox screenshot walkthrough
How can I change my account profile information?
You must first login to your account to make changes
to any of the fields in your profile. Click the arrow beside your name in the top right corner and select "Account Info" from the drop down. Click "View or change my account information" on the newly loaded page.
How can I change my account password?
You must first login to your account. Click the arrow beside your name in the top right corner and select "Account Info" from the drop down. Click "Change my account password" on the newly loaded page.
How can I check the status of my order?
Once your order had been shipped you will receive an
email with a UPS tracking number. You can also check the status
of your order online by logging into your account using your
email and password. Click the arrow beside your name in the top right corner and select "Order History" from the drop down.
How do I cancel my order?
Please give us a call at 1-866-988-ABLE (Toll Free)
during regular business hours. Monday - Saturday: 8:00 A.M.
- 6:30 P.M. CT
How do I delete my cookies?
For Internet Explorer browsers, please follow these
instructions:
- Click the "Tools" menu bar.
- Select "Internet Options" from the menu that
appears.
- Click "Delete Cookies" on the dialog box that
appears. It will be in the center area of the "General"
tab.
For Firefox browsers, please follow these instructions:
- Click the "Tools" menu bar.
- Select "Options" from the menu that appears.
- From the dialog box, select "Privacy" on the
left.
- Find "Cookies" on the main pane, and click the
"Clear" button adjacent to it.
How do I purchase a firearm online?
How do I return a product?
How long will it take to get my order?
Most items ship within 2-3 business days from the day
the order was submitted, unless noted. Some items may ship
from multiple warehouses, so packages may come from different
warehouses over a period of days.
How much does my shipping cost?
The best and most accurate way to calculate your shipping
is to add the products to your Shopping Cart, click on the
"Shopping
Cart Page", then click the "Estimate
Shopping Cost Button".
How often is inventory updated?
Product inventory is checked and updated regularly.
If we are out-of-stock on an item, just click the notification
button on the product page, and we will notify you via e-mail
when the product becomes available.
How old must I be to purchase ammunition?
Federal law requires that you must be at least 18 years
old to purchase shotgun ammunition and 21 years or older to
purchase handgun and rifle ammunition. You do not need an
FFL to purchase ammunition online. All Ammunition must ship
UPS ground due to shipping regulations. For safety reasons,
we cannot accept returns on ammunition. Make sure you use
the correct ammunition in your specific firearm. Check your
local laws before ordering.
How do I create an online account?
Click here
to create an account.
How do I sign up for our newsletter?
I cannot receive emails from ableammo.
An email whitelist is a list of accepted e-mail address
that tells the mail system you use not to filter any e-mail
from that address. Adding an e-mail to a whitelist means messages
sent to your from @ableammo.com will always be delivered to
your Inbox and will not be denied or filtered as spam.
Follow the instructions below, for easy steps to add us to
your whitelist, to ensure that you receive e-mails from us.
AOL Users Instructions:
- Login to your AOL Mail.
- Click the "Settings" link (top right corner).
- Choose "Spam Controls" from the options on the
left column.
- Under "Spam Filters" click "Control From
Whom I Get Email".
- A popup appears - choose either "Allow mail from
all senders".
- Click the green "Save" button.
Click here for an AOL Mail
screenshot walkthrough
Click here for an AIM Mail
screenshot walkthrough
Yahoo Users Instructions:
- Login to your Yahoo Mail.
- Click on "Mail Options" (upper right hand corner).
- Click on "Filters" (middle column).
- Click the "Add" link on the Filters page.
- Update the "From header:" rule with the following 2 pieces
of information: "contains" and @ableammo.com.
- At the bottom, where it says "Move the message to:", select
"Inbox" from the drop-down menu.
- Click the "Add Filter" button at the bottom to add this
filter.
Click here for a Yahoo Mail screenshot walkthrough
Hotmail Users Instructions:
- Login to your Hotmail Accout.
- Open your mailbox and click “Options” (upper
right hand corner).
- Click the “Junk E-Mail Protection” link (top
of page).
- Select the “Safe List” link (2nd from bottom).
- Copy and paste @ableammo.com
into the dialog box titled “Type an address or domain”.
- Click the “Add” button next to the dialog
box.
Click here for a Hotmail screenshot walkthrough
Gmail Users Instructions:
- Login to your Gmail Accout.
- Click Contacts along the left side of any Gmail page.
- Click Add Contact/Create Contact.
- Copy and paste our e-mail address, @ableammo.com
into the primary email address dialog box.
- Click Save.
Click here for a Gmail screenshot walkthrough
I forgot my password, what should I do?
If you forget your password, you can click on "Forgot
Password" link on any page that requires
you to login or just simply click here.
This will bring you to a page where you should enter your registered email address. An email will then be sent to that
address with a new temporary password. Once you have logged in with the
new temporary password, you can click the arrow beside your name in the top right corner and select "Account Info" from the drop down. Click "Change my account password" on the newly loaded page to change your password to something of your own choice.
I ordered the wrong item, what should I do?
I placed an order, but was shipped the incorrect item.
Contact our shipping department via E-mail.
I received a defective item, what should I do?
If the product is defective, contact our shipping department
via E-mail
for further instructions.
I received a package that was damaged, what should I do?
Contact our shipping department via E-mail.
Our department will then contact UPS and file a claim.
Is everything you sell listed on your site?
Yes, all the products we carry are listed on our site.
My order appears to be lost in transit.
A claim will be filed for the lost package. You should
contact Able's via E-mail,
and we will file a claim with UPS.
What are the acceptable forms of payment?
What is a product notification?
This is a convenient way for customers to be notified
via email when the selected product is back in stock.
When a product is out of stock, how will I know when the product becomes available.
If a product is showing out of stock, you can click the "Notify
me by e-mail..." button and we will send you
an email when the product becomes available again.
My transaction was declined or cancelled, but it still shows up on my credit card statement.
When your card-issuing bank receives an authorization request
for a charge, they will confirm that the card number is attached
to a valid account, and verify that your account has enough
available funds to cover the requested amount. If the funds
are in fact available, your card-issuing bank will reserve
the funds on your card.
The hold on the authorized funds will remain on your credit
card until the card issuing bank removes the authorization.
As a result, the held funds may be subtracted from your available
balance, and an online statement may reflect the authorization
request which might be mistaken for an actual charge.
Most card issuing banks will remove authorizations within
3-7 days if they are not claimed for settlement.
Once we void an authorization
transaction, it is entirely up to your card-issuing bank how
long the authorization stays on your account. We have absolutely
no control over it, and cannot remove it from your account.
You must call your bank or credit card issuer.
My credit card has been charged, but product hasn't shipped.
We do not charge the credit card until the order ships. What you may be seeing on your account activity is a pre-authorization verifying the funds are available. This is similar to when you reserve a hotel room, and they put a hold on the card for the amount until you are actually there and then they charge the card. The actual charge (post-authorization) will occur on the day your product ships.